IT Operations Excellence

IT Operations Excellence

• Enable the stakeholders to gain insight into linkages among business services applications and information technology infrastructure in order to:
• Better understand operational risks and how the infrastructure outages could impact the business and its ability to provide services to its customers.
• Prepare and execute data center and platform migration while minimizing the related business interruptions.
• Reduce operational costs by using third-party infrastructure service providers and assess application readiness for a migration to a cloud environment.

Our IT Operations Services Can Successfully Support and Develop a Wide Range of Business Initiatives

Market Risk Operations Blueprint: Document the business application environment in market risk operations. Identify applications, integration interfaces, data flows and infrastructure dependencies. Assess the potential impacts of source data consolidation and replacement of the core risk calculation platform.

FX/MM Trading Operations Blueprint: Document FX/MM trading applications environment. Identify applications, integration interfaces, data flows and infrastructure dependencies. Assess how an application outage would impact the bank’s ability to provide services to its customers.

Service Continuity Management: Assess the impact of business service availability in case of a failure in the primary data center. Assess the effectiveness of a service continuity management plan to restore the operation in an alternative data center.

Wealth Management Operations Blueprint: Document wealth management (investment and portfolio management, trading, private banking, investment advising, brokerage business, fund management, etc.) applications capabilities. Assess the impact of merging and consolidating acquired investment management business information technology resources with the existing technology infrastructure.

Retail Operations Blueprint: Assess applications dependencies and understand how an application or an infrastructure outage would impact the bank’s ability to provide retail (deposit, lending, payment, etc.) services across all distribution channels.

FI Trading Operations Blueprint: Document debt products trading applications environment. Identify applications, integration interfaces, data flows and infrastructure dependencies. Assess how an application outage would impact the bank’s ability to provide service to its customers.

FP Trading Operations Blueprint: Document the derivatives trading applications environment. Identify applications, integration interfaces, data flows and infrastructure dependencies. Assess how an application outage would impact the bank’s ability to provide service to its customers.

Retail and Commercial eBanking Operations Blueprint: Assess applications dependencies to understand how an application or an infrastructure outage would impact the bank’s ability to provide service to its customers that access services through self-service (e.g., internet, telephone) banking channels.